AI Features Guide

AI-powered features to enhance your store (Extended License only).

AI features require an Extended License to access.

Available AI Features

Feature	Description
AI Product Descriptions	Generate SEO-optimized descriptions
AI Translations	Translate product content
AI Store Assistant	Customer support chatbot
Live Chat	Real-time customer communication
Support Agents	Team-based support management

OpenAI Configuration

Getting API Key

Go to OpenAI Platform

Click Create new secret key

Name it (e.g., "Sunsky Plugin")

Copy the key immediately

Configuring in Plugin

Navigate to Vendor Dashboard → Sunsky → OpenAI Settings

Enter your API key

Select default model

Click Save Settings

Click Test Connection

Available Models

Model	Speed	Quality	Cost
GPT-4o	Fast	Excellent	$$$
GPT-4o Mini	Faster	Very Good	$$
GPT-4 Turbo	Medium	Excellent	$$$
GPT-3.5 Turbo	Fastest	Good	$

AI Store Assistant

Create an AI-powered customer support chatbot.

Configuration

Setting	Description
Agent Name	How the bot introduces itself
AI Model	Which GPT model to use
Instructions	System prompt for the AI
Welcome Message	Initial greeting
Fallback Message	When AI can't help

Agent Capabilities

Search products in your catalog
Provide product details
Check stock availability
Provide shipping information
Transfer to human support

Chat Widget

Add to your store pages:

@include('plugins/sunsky::components.chat-widget', ['storeId' => $store->id])

Live Chat

Real-time chat with customers.

Features

Multiple simultaneous conversations
Quick reply templates
Typing indicators
File sharing
Chat history

Notifications

Configure notifications for:

New chat requests
Customer messages
AI handoff requests

Billing

Vendors use their own OpenAI API keys
All costs billed directly by OpenAI
Platform does not charge for AI usage
Set spending limits in OpenAI dashboard

Best Practices

Clear Instructions: Write detailed, specific prompts

Test Thoroughly: Test common scenarios

Human Fallback: Always offer human option

Monitor Conversations: Review AI responses regularly

Iterate: Improve instructions based on feedback