FAQ

Troubleshooting

Last updated: Jan 06, 2026

Troubleshooting

Common issues and solutions for the Sunsky Dropshipping Module.

Installation Issues

Module not appearing

Solution:

  • Check folder name is sunsky_dropshipping
  • Verify permissions: 755 for folders
  • Check PHP error logs

    • Migration errors

    Solution:

  • Ensure MySQL user has CREATE TABLE permission
  • Check for table name conflicts
  • Run migrations manually if needed

    • License Issues

    Invalid purchase code

    Causes:

    • Typo in code
    • Wrong product's code
    • Extra spaces

    Solution:

  • Re-copy from CodeCanyon
  • Ensure 36 character format
  • No extra spaces

    • Server unreachable

    Solution:

  • Check firewall allows HTTPS
  • Test: curl https://license.hypernovaatech.com
  • Verify cURL is enabled

    • API Issues

    Connection failed

    Solution:

  • Verify credentials
  • Check Sunsky account is active
  • Test from server

    • Invalid signature

    Solution:

  • Verify App Secret is correct
  • Check server time sync
  • Use signature test tool

    • Sync Issues

    Products not syncing

    Solution:

  • Check API credentials
  • Review logs
  • Increase PHP memory
  • Sync smaller batches

    • Categories empty

    Solution:

  • Sync categories first
  • Check API permissions
  • Review log for errors

    • Order Issues

    Auto-place not working

    Solution:

  • Verify setting is enabled
  • Check payment hook
  • Review logs
  • Check Sunsky balance

    • Order placement fails

    Solution:

  • Check error in order details
  • Verify Sunsky balance
  • Validate address fields
  • Check shipping availability

    • Quick Diagnostics

  • Check license: Settings → License section
  • Check API: Settings → Test Connection
  • Check logs: Sunsky Store → Logs

    • Getting Support

    Include with support requests:

    • Purchase code (first 8 chars)
    • Error messages (screenshots)
    • PHP version
    • Perfex version