Order Management

Complete guide to managing orders in the Sunsky Dropshipping Module.

Order Flow

Customer → Cart → Checkout → Invoice → Payment → Sunsky Order → Shipping → Delivery

Step-by-Step

Customer browses store and adds products

Checkout collects shipping address

Invoice created in Perfex CRM

Payment processed via Perfex gateways

Order placed to Sunsky automatically

Tracking provided when shipped

Delivered to customer

Order Statuses

Status	Description	Next Action
Pending Payment	Invoice created	Wait for payment
Ready to Place	Paid	Auto-place or manual
Placing	Being sent	Wait
Placed	Sent to Sunsky	Monitor
Processing	Sunsky preparing	Monitor
Shipped	In transit	Tracking available
Delivered	Completed	Archive
Cancelled	Order cancelled	-
API Failed	Sunsky error	Retry

Admin Actions

View Orders

Go to Sunsky Store → Orders

Use filters (status, date, customer)

Click order to view details

Place Order Manually

Find order with "Ready to Place" status

Click Place to Sunsky

Confirm action

Monitor status change

Retry Failed Orders

Find order with "API Failed" status

Review error message

Fix any issues (balance, address)

Click Retry

Update Tracking

Open order details

Click Refresh from Sunsky

Tracking info will update

Auto-Place Settings

Enable automatic order placement:

Go to Settings

Enable "Auto-Place Orders on Payment"

Save

Orders will be placed when:

Invoice status changes to "Paid"
Order has valid shipping address
Sunsky balance is sufficient

Order Items

Each order contains:

Product name (snapshot)
SKU (Sunsky item number)
Quantity
Unit price
Line total

Shipping Information

Order includes:

Recipient name
Phone number
Full address
Shipping method
Tracking number (when shipped)
Tracking URL

Balance Management

Before placing orders:

Check Sunsky balance in Billing

Top up if needed

Balance is deducted on order placement