Client Store Guide

Guide for understanding the client-facing dropshipping store experience.

Store Access

Clients (contacts) can access the store from the Client Area:

Log in to Client Portal

Click Store in the navigation menu

Browse products and categories

Customer Journey

Browsing Products

• Homepage: Featured products and categories
• Categories: Browse by product category
• Search: Find products by keyword
• Product Pages: Detailed product information

Shopping Cart

Click Add to Cart on any product

View cart from header icon

Adjust quantities

Remove unwanted items

See cart total

Checkout Process

Review Cart: Confirm products and quantities

Shipping Address: Select or add address

Shipping Method: Choose delivery option

Place Order: Create Perfex invoice

Payment

Customer receives Perfex invoice

Pay using available payment gateways

Order is placed to Sunsky upon payment

Order Tracking

Go to My Orders

View order history and status

Click order for details

View tracking when shipped

Address Management

Customers can save multiple shipping addresses:

Go to Addresses in client area

Add new addresses

Set default address

Edit or delete addresses

Order Statuses Explained